Terms & Conditions

TERMS OF SERVICE

Welcome to www.siroccodesign.co.uk (the "Website"). Our Terms of Service are made of the following Terms of Use, Conditions of Sale and our Privacy Policy.

Terms of Use

Please read these Terms of Use (the "Terms") before using the Website. When you come to www.siroccodesign.co.uk and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website for Goods (being the items, products and services we sell) unless you agree to be bound by our Terms, our Conditions of Sale (“Conditions”) and Privacy Policy.
1. This Website is operated by Sirocco Design. All content that you see here is owned by or licensed to us. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content.
2. Within the Website, you may find links or references to third party materials and websites outside www.siroccodesign.co.uk. We do not endorse, authorise, or control those websites and therefore accept no liability in respect of the content or your use of those websites.
3. It is a condition of your using www.siroccodesign.co.uk that you have read and consented to the terms of our Privacy Policy. This tells you how we use your personal information.
4. Sirocco Design makes no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website. Any articles and materials displayed on our Website are provided for information only.
5. We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms.
6. We may change any aspect of www.siroccodesign.com, including theses Terms and Conditions, at any time without letting you know. You agree to be bound by such updates and you agree to visit this page from time to time to check for any changes.

CONDITIONS OF SALE
Order Confirmation

All orders for Goods are accepted when you receive a confirmation e-mail to this effect. We are legally obliged to send you this confirmation and you may wish to print or save it for your future reference. The confirmation will include details of your order, including your chosen delivery address. We will send you a further e-mail to let you know that your order has been processed and dispatched by us. Please read our Privacy Policy for more information about how we use personal information.
If we require you to approve a proof before processing your order we will let you know. Where we require your approval of a proof we will not be able to process your order or dispatch your Goods before you have approved the proof.

Price & Payment

All prices are quoted in Pounds Sterling (£) and, where appropriate, are inclusive of UK sales tax (VAT) but are exclusive of delivery charges. Our supply of Goods is subject to availability and may be withdrawn at any time. We try to ensure that all prices on display on the Website at www.siroccodesign.co.uk are accurate. We reserve the right to change any price after you place an order but should we do so, we will inform you before we process your order and you will have the opportunity to cancel the order. However the correct price will always appear on the email that we send you when we have processed your order. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this and to suggest an alternative item similar to the one ordered or we may have to cancel your order. Where this is part of a larger order, we will process and dispatch the available Goods to you in the normal manner. All payments must be in Pounds Sterling. We accept payment by debit or credit card and PayPal.

Delivery:

We will work hard to meet the dates indicated on our Website for the delivery of your order; however these times are an estimate. If we become aware of any delay we will notify you.  Please allow up to 14 days for delivery.

From time to time you may miss a delivery and be unable to make arrangements for its redelivery with our third party courier or mail service provider. We will happily resend packages that have been returned to us; however, you will be required to pay the additional postage incurred in our resending the package before we can resend it.

Cancellations and Refund Policy:

We supply two types of Goods, personalised and un-personalised - your right to cancel differs depending on which type of Goods you order:

Personalised Goods:

Orders for personalised Goods or Goods made to your specification (such as were they include a name) are not cancellable and we are unable to accept returns or provide a refund after your order is processed.

Un-personalised Goods:

You may cancel or return all or part of an order for un-personalised Goods from the date of your order up to 14 days after the date you receive the Goods. A cancellation form is available to make it easier to cancel and return Goods (this can be found here); if you choose to use our cancellation form, it should be included as part of your notification to us that you wish to cancel all or part of your order. You can notify us that you wish to cancel by emailing us at hello@siroccodesign.co.uk quoting our order reference number and by setting out details of the Goods you wish to return. In cancelling an order (or part of on an order) the Goods should be returned to us within 14 days of the date you notify us of your cancellation.

You are responsible for the cost of returning any Goods for a refund or exchange. We recommend that you insure, track and appropriately repackage any Goods that you are returning to us as we will not be liable for any damage or loss during transit. All Goods returned to us must be unused, in their original packaging and in a resalable condition. If they are not we reserve the right to deduct an amount for damage and wear and tear up to the value of the Goods.

Refunds due will be made within 14 days of the receipt of your returned Goods. If you return Goods that were ordered by another person any refund due will be made to the person who placed the order. Please note, if you return all or part of your order for a refund or exchange (at your discretion) we will not refund the original shipping costs.

The address for the return of Goods is: Sirocco Design, 363 Hunts Pond Road, Titchfield Common, Fareham, Hampshire, GB PO14 4PB
Faulty and incorrect Goods:

We hope that you will be very happy with what you receive from us. However, if your order arrives damaged or does not correspond with your order please notify us at hello@siroccodesign.co.uk as soon as possible to arrange its return. Any faulty or incorrect Goods must be returned to us before a refund or replacement is provided. We do not offer substitutes for faulty or incorrect Goods.

Limitation of liability

We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these Terms and Conditions, if the delay or failure was due to any cause beyond our reasonable control. Except in respect of death or personal injury caused by our negligence, our total liability to you for loss in connection with our supply of the Goods shall not exceed the price you have paid for the Goods. We do not accept any liability for indirect or consequential loss. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under applicable law.

Warranties and guarantee:

Whilst we describe and present our Goods accurately we do not warrant that they will meet your exact expectations. We will endeavour to answer any question you have about our Goods and the services we offer, but in ordering our Goods you are agreeing that you have satisfied yourself as to their suitability for your needs.
In relation to Goods, we make every effort to display as accurately as possible the colours and images that appear on our Website or in any proof. We cannot guarantee that your devices’ screen or any printer or other media will display any colour accurately.

GENERAL

The following general provisions apply both in respect of our Website Terms of Use and Conditions of Sale (“Terms and Conditions”):

All designs, text, graphics and other contents or arrangements of this Website in whatever format and any and all intellectual property rights, including moral rights, in any designs, graphics, images within our website, and (in) our Goods and proofs belong to Sirocco Design or its licensors. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of Sirocco Design and its licensors. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website or other intellectual property right without written permission from Sirocco Design or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of Sirocco Design and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order. You may not create any links to our Website from another Website without our express written consent.

All notices shall be in writing and may be served by sending them by recorded delivery post to Sirocco Design, 363 Hunts Pond Road, Titchfield Common, Fareham, Hampshire, GB PO14 4PB. Nothing in these Terms and Conditions shall give nor is intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Our failure to insist upon the strict performance of any of your obligations under these Terms and Conditions shall not be construed as a waiver and shall not affect our rights to require strict performance of such obligations. If any of the Terms and Conditions are or become to any extent invalid or unenforceable under any applicable law then such provision(s) shall be severed from these Terms and Conditions and the remainder shall continue in full force and effect.

Sirocco Design may assign or otherwise transfer its rights and obligations under these Terms and Conditions without notice to you. You may not assign or otherwise transfer your rights and obligations under these Terms and Conditions without the express written consent of Sirocco Design.

These Terms and Conditions will in no circumstances create a relationship of agency or partnership between Sirocco Design and you.

These Terms and Conditions and our Privacy Policy contain the entire agreement between us with respect to our Website and any order for Goods placed via our Website.
English law will apply to these Terms and Conditions and the parties agree to submit to the exclusive jurisdiction of the English courts.

INFORMATION ABOUT US

www.siroccodesign.co.uk is a website owned and operated by Karen Katon-Oprey a sole trader trading as Sirocco Design. Sirocco Design’s address is 363 Hunts Pond Road, Titchfield Common, Fareham, Hampshire, GB PO14 4PB. Our telephone number for enquires is 07590 384501.

Last updated: 15 August 2014