FAQs

OUR PRODUCTS:

How are your items printed?

Our Fine Art Giclée prints are made using high quality archival inks, on 315gsm 100% pure cotton rag paper, to ensure your beautiful print doesn't fade. 

Can you tell me more about your framed prints?

Of course! We offer three choices of frame: white, oak and black.  Our white and black frames have a quality wooden moulding 2cm wide and 1.5cm deep, painted with a smooth matt finish.  The oak frame is a natural oak veneer on obeche, with a moulding 1.8cm wide and 2cm deep.  All our frames come with a superior 1400 micron white core mountboard, which unlike standard mountboard, does not discolour. The frames are glazed with a quality acrylic for safety, which is indistinguishable from glass when on the wall, and supplied with a hanging fixing.

Can I frame the print myself?
Certainly. All our prints are designed to fit off the shelf 8x10 high street frames should you wish to frame the print yourself. Just simply select the print unframed (print only) option when shopping.

COMMISSIONS:

Can you design me a bespoke item?
Absolutely! We can create completely unique designs upon request, and can also alter the colours and add additional details to our existing designs.  As you might expect, these bespoke designs are more expensive as they require more design time. Please contact us at hello@siroccodesign.co.uk to discuss your ideas.

ORDERING:

How will I know that you’ve received my order?

As soon as we receive your order we will send you an order confirmation to the e-mail address you provided. If you haven’t received your order confirmation please contact us at info@siroccodesign.co.uk

Will I receive a proof of my order before it’s printed?

If you are ordering a personalised item, then you will receive a proof of your design for you to check and approve before we print it. We aim to get this to you the same business day you place your order so your item arrives with you as soon as possible!  When you receive your proof, please ensure you check it carefully and all details are correct. If you are happy please reply to let us know as soon as possible, as we can’t proceed to print until you have signed off your proof.

Do the colours of the printed items look exactly as I see on my computer?

We use sophisticated printing processes to get the very best end result on our prints, and have also taken care to ensure the designs are represented as accurately as possible online.  However please be aware that computer monitors can display colours differently from screen to screen depending on their set-up, so what you see on your computer screen might vary slightly to the printed item you receive, and for this reason we cannot guarantee an exact colour match.

PAYMENT:

What types of payment do you accept?

We accept all major credit and debit cards, and PayPal payments.

Is my payment secure?

It is. We use Paypal to process our online payments, a secure and trusted payment provider for this piece of mind.

Do you store any of my personal information?

Yes, a little. When you purchase something from us, as part of the order process, we collect the personal information you give us such as your name, address and email in order to complete your order or contact you regarding the status of your order only.  We don’t store your payment details and will never share any personal information with third parties.  For full and further information on our privacy policy including our newsletter sign up and cookies (not the edible kind sadly), please click here.

DELIVERY:

What delivery options do you offer?

We offer a standard 3-5 day delivery which costs £5.95 for our framed prints, and £2.95 for unframed prints.

How long will it take to receive my order?

All our prints are made to order and are usually dispatched within three working days of your order confirmation.  As a guide UK recorded deliveries take approximately 2 working days after dispatch. Please note your order will need to be signed for on arrival.

What if I need an order really urgently?

Let us know when you place your order if you need it for a specific date or special event and we’ll always do our very best to help you.

Do you deliver outside the UK?

Unfortunately not at the moment no, but we hope to soon.

RETURNS:

What if my order arrives damaged?

A great deal of care is taken with the production and quality control of your order before it leaves us, and is carefully wrapped to ensure it is delivered to you in perfect condition.  However, in the unlikely event that your item(s) arrive damaged, please let us know within 7 days and we will happily arrange a replacement for you. Contact us at support@siroccodesign.co.uk

What is your return policy?

If you aren’t 100% happy with your non-personalised item(s) for any reason, please let us know as soon as possible. You may cancel or return an order for un-personalised goods from the date of your order up to 14 days after you take delivery and we will provide you with a full refund or exchange. We are afraid that we are unable to provide refunds on personalised or sale items. For full information on our return policy please see our terms and conditions.  If you do wish to return an order, we ask that you please download, complete and return our order cancellation form which can be found here.  Alternatively please e-mail info@siroccodesign.co.uk with full details.

ANY MORE QUESTIONS:

Then please just drop us an e-mail at hello@siroccodesign.co.uk, or call +44 07590 384501 and we'll be very happy to help you personally!