** We are currently not taking any orders as we undergo a re-fresh - but we will be back very soon...**

FAQ's

OUR PRODUCTS

Our Giclée Art Prints are made using high quality archival inks and printed on 310gsm paper, to ensure your beautiful print will not fade and last a lifetime. 

Our Greeting Cards are printed on high quality FSC paper. 

All our products are lovingly designed and made in the UK.

How will I know that you’ve received my order?
As soon as we receive your order we will send you an order confirmation to the e-mail address you provided. If you haven’t received your order confirmation please contact us at info@siroccodesign.co.uk

Do the colours of the printed items look exactly as I see on my computer?
We use sophisticated printing processes to get the very best end result on our prints, and have also taken care to ensure the designs are represented as accurately as possible online.  However please be aware that computer monitors can display colours differently from screen to screen depending on their set-up, so what you see on your computer screen might vary slightly to the printed item you receive, and for this reason we cannot guarantee an exact colour match.

What types of payment do you accept?
We accept all major credit and debit cards, and PayPal payments.

Is my payment secure?
It is. We use Paypal to process our online payments, a secure and trusted payment provider for this piece of mind.

Do you store any of my personal information?
Yes, a little. When you purchase something from us, as part of the order process, we collect the personal information you give us such as your name, address and email in order to complete your order or contact you regarding the status of your order only.  We take your privacy very seriously and don’t store your payment details. For full and further information on our privacy policy including our newsletter sign up and cookies (not the edible kind sadly), please click here.

DELIVERY & RETURNS

We send all our products via Royal Mail First Class and aim to dispatch all items within 2 working days (excluding holidays and busy periods). As a guide, First Class UK deliveries take approximately 1-2 working days after dispatch.

What if I need an order really urgently?
Let us know when you place your order if you need it for a specific date or special event and we’ll always do our very best to help you.

Do you deliver outside the UK?
Unfortunately not at the moment no, but we hope to in the future.

What if my order arrives damaged?
A great deal of care is taken with the production and quality control of your order before it leaves us, and is carefully wrapped to ensure it is delivered to you in perfect condition.  However, in the unlikely event that your item(s) arrive damaged, please let us know within 7 days and we will happily arrange a replacement for you. Contact us at support@siroccodesign.co.uk

What is your return policy?
If you aren’t 100% happy with your non-personalised item(s) for any reason, please let us know as soon as possible. You may cancel or return an order for un-personalised goods from the date of your order up to 14 days after you take delivery and we will provide you with a full refund or exchange. We are afraid that we are unable to provide refunds on personalised or sale items. For full information on our return policy please see our terms and conditions.  If you do wish to return an order, we ask that you please download, complete and return our order cancellation form which can be found here.  Alternatively please e-mail info@siroccodesign.co.uk with full details.